Return & Refund Policy

We want you to be fully satisfied with your National Geographic apparel; therefore, we offer a 14-day return window for items in their original, unworn condition with all tags attached. Please note that certain limited-edition collections or innerwear may be excluded from returns for hygiene and exclusivity reasons.

1

Submit a Return Request

Log into your National Geographic MY account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.

2

Pack the Items Securely

Place the items in their original packaging, ensuring all National Geographic branded tags and labels are intact to qualify for a full refund.

3

Ship to Our Warehouse

Affix the provided return label to your package and drop it off at any authorized courier point across Malaysia.

4

Quality Inspection & Refund

Once our team verifies the condition of the returned apparel, your refund will be processed back to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing