Frequently Asked Questions
Everything you need to know about shopping at National Geographic MY Official Site.
Are the National Geographic apparel products authentic?
Yes, this is the official National Geographic MY online store. All our apparel and accessories are 100% authentic, licensed products designed with the spirit of exploration and sustainability in mind.
What are the shipping costs and delivery timelines within Malaysia?
We offer standard shipping across West and East Malaysia. Orders are typically processed within 1-2 business days, with delivery taking 3-5 working days for West Malaysia and 5-7 working days for East Malaysia.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please note that certain items like innerwear may be excluded for hygiene reasons.
How do I determine my correct size for clothing?
Each product page features a detailed size guide. Our fit typically follows Asian sizing standards. We recommend measuring a similar garment you own and comparing it to our size chart for the best fit.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard), as well as popular local e-wallets and FPX online banking to ensure a secure and convenient checkout experience.
Does my purchase support the National Geographic Society?
Yes, every purchase you make helps support the global non-profit National Geographic Society in its work to protect and illuminate our world through exploration, research, and education.